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Online Customer Service
Customer Care Manager, Molly Weakley
Founder and CEO, Kelly Wells
Website Management, Dacia Gulledge
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Before placing your order, please read all terms and conditions below. If you have any questions, please contact us via phone or email prior to purchase.
We know you want each order shipped as quickly as possible. We've selected delivery companies recognized for both speed and dependability so your order arrives promptly and in the best condition. Please refer to the shipping section below in regards to your shipping options. To save time and product cost, our items come directly from the factory to your address in the continental U.S.
We utilize UPS and Federal Express for cost-effectiveness when product size permits.
All furniture ships white glove with the exception of a few pieces. You may contact us via email or phone to confirm if the items you are interested in ship white glove. All items are thoroughly inspected and deluxed prior to delivery to make sure that your purchase is in perfect condition prior to being loaded on their trucks.
When will I receive my order?
Manufacturers process and prepare your order as quickly as possible. They, too, strive hard to see your shipment arrives quickly. Rest assured we'll do everything possible to expedite your order. When your order ships we will notify you by email. Generally, items are delivered within 3-4 weeks of placing your order. If you would like a more specific idea of when to expect your furniture delivery, please email or call us at 256-489-4644.
Where we deliver
We deliver to the continental United States and Canada. We can assist you with foreign deliveries and will provide a shipping quote FOB (Free on Board) to your intended US port of embarkation.
Multiple shipping addresses
For multiple shipping addresses, simply place a separate order for each address. Enter any special delivery instructions in the "Comments" section of the cart when you place your order. Better yet, call us at 256-489-4644 to let us know how we can facilitate your delivery needs.
All cancellation requests must be submitted in writing prior to shipping. Once your purchase is in transit, re-stock fees may apply depending on the item purchased. We place orders with the manufacturer the same day of purchase. If a manufacturer has already pulled your shipment, they will charge us a restocking fee which we have to pass along to our customers. Please contact us prior to purchase if you have any questions regarding restocking fees.
Once you have scheduled delivery of your items with the movers, you must be present to accept delivery. Any no show's will be charged for each attempt made. Once the truck departs for your appointment, it can not be cancelled. If circumstances arise to where you can not make the appointment, you must notify us in writing within 24 hours of scheduled day and time as well as contact the movers directly with the information prior to departure of the their truck.
Custom orders can cancelled within 24 hours of placing your order. No exceptions can be made after 24 hours. All requests must be made in writing.
Backordered Items can be cancelled within 5 days of promised ship date. Requests must be made in writing.
We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost on both the original shipment and the return. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.
Customer return policy for furniture, mirrors and lighting
Any delivery refused for reasons other than damage, defect or wrong item will be considered a customer initiated return and subject to these terms and conditions.
It is extremely important that you inspect your purchase carefully at time of delivery. Once the delivery receipt is signed, your transaction with us becomes final.
We will accept returns and exchanges of orders. A return authorization must be requested via email within 15 days from delivery in order for us to process your refund or exchange. In the event a return or exchange is requested, the customer is responsible for repacking the item or items to the original packaging specifications meeting transit Rule 81 for packing and shipping furniture. We are happy to provide this information upon request. The customer will also be responsible for the return freight costs as well as a restocking fee not to exceed 25%. You must contact us for a return authorization prior to returning any items. We will not accept any return deliveries without prior authorization. Customers have 48 hours after order has been placed to cancel their order. If the item is on back order, customers have up to 48 hours prior to the ship date to cancel. If a shipment is refused for any reason other than documented defect or damage, the customer will be responsible for all costs related to the return which include both outgoing and return shipping charges as well as any storage or restocking fees.
In the event the freight carrier or Glam Furniture, LLC is not able to reach you within a reasonable window of time (4 to 5 days) to schedule a delivery appointment per the contact information provided, you be responsible for both out going and return shipping charges plus any storage charges the carrier may impose as well as return shipping and any restocking fees. Outgoing and return shipping charges can not be refunded for any reason with the exception of damaged or defective merchandise.
Customer return policy for damaged product (does not include bedding - reference below for bedding returns):
In the unlikely event manufacturing defects are present upon arrival, we require photos and written details within 48 hours of delivery. We reserve the right to have the piece inspected, repaired and brought back to the manufacturer's standards at our expense. We have a program established to do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild. If the manufacturer determines the piece cannot be repaired to new, you have the right to be reimbursed for your purchase or have another piece rushed at no additional charge and shipped out to you as soon as possible.
Return policy for bedding
Returns must be made within 30 days of shipping
Product must be in resaleable condition
You must secure a Return Authorization from Glam Furniture LLC before returning product. Unauthorized returns will be refused
There is a 25% restocking fee on all Quick-Ship products.
If you have any questions regarding these terms, please contact customer service by email: email@example.com or call 256-489-4644.
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