Online Customer Service

customerservice@glamfurniture.com

By Phone

Monday through Friday from 9am (cst) to 5pm (cst). Due to high call volume, you may be asked to leave a message.  Your call will be returned as promptly as possible.

Phone: (256) 489-4644
Fax: (256) 489-4642

Before You Order, please read all terms and conditions below.  If you have any questions, please contact us via phone or email prior to purchase.

We know you want each order shipped as quickly as possible. We've selected delivery companies recognized for both speed and dependability so your order arrives promptly and in the best condition. Please refer to the shipping section below in regards to your shipping options. To save time and product cost, our items come directly from the factory to your address in the continental U.S.

Smaller Items

Glam Furniture, LLC utilizes UPS and Federal Express for cost-effectiveness when product size permits. 

Commercial Carrier Options
We use commercial carriers (truck) for larger pieces, fragile items, and multiple-piece orders to reduce shipping costs.  A carrier representative will call to schedule the delivery appointment and someone will need to be present to accept the delivery. If no one is present at the scheduled appointment, Glam Furniture LLC reserves the right to request the carrier leave the furniture at the closest location to the front door or garage.  This includes the lobby of an apartment building or high rise. Neither the carrier or Glam Furniture, LLC will accept liability of the furniture once delivery has taken place with the exception of damage or defective product.  Please read "Customer Returns of Damaged or Defective Product" below.

Standard/Liftgate/Threshold

All shipping is standard threshold with liftgate unless otherwise noted.  White glove is available for an additional cost. Please contact us to make sure we have the proper delivery method to match your needs.

Threshold
This means the delivery will be transported to the front door, garage entry or a loading dock (for business).

White Glove Delivery
Upon request, we can provide our customers with this White Glove service. If you prefer white glove over lift gate/back of truck delivery, please contact us prior to purchase for a White Glove shipping quote. If we are not contacted within 24 hours of placing your order, you may not be able to receive this service. 

The most important part of taking delivery is making an immediate inspection. This will make the process much easier for you in the rare event a return is required. On the carrier's delivery sheet, mark "Product Damaged." Please read our Return Policy below for detailed information.

When Will I Receive My Order?

Manufacturers process and prepare your order as quickly as possible.  They, too, strive hard to see your shipment arrives quickly. Rest assured we'll do everything possible to expedite your order. When your order ships we will notify you by email.

Where We Deliver
We deliver to the continental United States. We also ship to Alaska, Hawaii, Puerto Rico, and the Virgin Islands by special arrangement. We are currently unable to deliver to PO or APO/FPO boxes, except for rural PO addresses. We can assist you with foreign deliveries and will provide a shipping quote FOB (Free on Board) to your intended US port of embarkation.

Multiple Shipping Addresses
For multiple shipping addresses, simply place a separate order for each address. Enter any special delivery instructions in the "Comments" section of the cart when you place your order. Better yet, call us at at 256-489-4644 to let us know how we can facilitate your delivery needs.

Customer Return Policy

Any delivery refused for reasons other than damage or defect will be considered a customer initiated return and subject to these terms and conditions.

We will accept returns and exhanges of orders.  A return authorization must be requested via email within 15 days from delivery in order for us to process your refund or exchange. In the event a return or exchange is requested, the customer is responsible for repacking the item or items to the original packaging specifications meeting transit Rule 81 for packing and shipping furniture.  We are happy to provide this information upon request. The customer will also be responsible for the return freight costs as well as a re-stocking fee not to exceed 15%. You must contact us for a return authorization prior to returning any items. We will not accept any return deliveries without prior authorization.  Customers have 48 hours after order has been placed to cancel their order.  If the item is on back order, customers have up to 48 hours prior to the ship date to cancel.   If a shipment is refused for any reason other than documented defect or damage, the customer will be responsible for all costs related to the return which include both outgoing and return shipping charges as well as any strorage or re-stock fees. 

In the event the freight carrier or Glam Furniture, LLC is not able to reach you within a reasonable window of time (4 to 5 days) to schedule a delivery appointment per the contact information provided, you be responsible for both out going and return shipping charges plus any storage charges the carrier may impose as well as return shipping and any re-stocking fees.  Outgoing and return shipping charges can not be refunded for any reason with the exception of damaged or defective merchandise.

Customer Returns of Damaged or Defective Products