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Online Customer Servicecustomerservice@glamfurniture.com Customer Care Manager, Molly Weakley Founder and CEO, Kelly Wells Website Management Be sure to visit us on facebook to view new arrivals, sales and more! Before placing your order, please read all terms and conditions below. If you have any questions, please contact us via phone or email prior to purchase. We know you want each order shipped as quickly as possible. We've selected delivery companies recognized for both speed and dependability so your order arrives promptly and in the best condition. Please refer to the shipping section below in regards to your shipping options. To save time and product cost, our items come directly from the factory to your address in the continental U.S. Smaller Items Glam Furniture, LLC utilizes UPS and Federal Express for cost-effectiveness when product size permits. Large Items: All furniture ships white glove with the exception of a few pieces. You may contact us via email or phone to confirm if the items you are interested in ship white glove. All items are thoroughly inspected and deluxed prior to delivery to make sure that your purchase is in perfect condition prior to being loaded on their trucks. When Will I Receive My Order? Manufacturers process and prepare your order as quickly as possible. They, too, strive hard to see your shipment arrives quickly. Rest assured we'll do everything possible to expedite your order. When your order ships we will notify you by email. Generally, items are delivered within 3-4 weeks of placing your order. If you would like a more specific idea of when to expect your furniture delivery, please email or call us at 256-489-4644. Where We Deliver Multiple Shipping Addresses Order cancellations Orders may only be cancelled within 48 hours of purchase without incurring a re-stock fee. Cancellation requests must be submitted in writing. We place orders with the manufacturer the same day of purchase. If a manufacturer has already pulled your shipment, they will charge us a restock fee which we have to pass along to our customers. In addition, when your order has been scheduled for pickup, the moving company will charge us. Those fees can range from 10 to 25%. Please contact us prior to purchase if you have any questions regarding the re-stock fees. Custom orders can cancelled within 24 hours of placing your order. No exceptions can be made after 24 hours Requests must be made in writing. Backordered Items can be cancelled within 5 days of promised ship date. Requests must be made in writing. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost on both the original shipment and the return. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. Customer Return Policy for Furniture, Mirrors and Lighting Any delivery refused for reasons other than damage, defect or wrong item will be considered a customer initiated return and subject to these terms and conditions. It is extremely important that you inspect your purchase carefully at time of delivery. Once the delivery receipt is signed, your transaction with us becomes final. We will accept returns and exhanges of orders. A return authorization must be requested via email within 15 days from delivery in order for us to process your refund or exchange. In the event a return or exchange is requested, the customer is responsible for repacking the item or items to the original packaging specifications meeting transit Rule 81 for packing and shipping furniture. We are happy to provide this information upon request. The customer will also be responsible for the return freight costs as well as a re-stocking fee not to exceed 25%. You must contact us for a return authorization prior to returning any items. We will not accept any return deliveries without prior authorization. Customers have 48 hours after order has been placed to cancel their order. If the item is on back order, customers have up to 48 hours prior to the ship date to cancel. If a shipment is refused for any reason other than documented defect or damage, the customer will be responsible for all costs related to the return which include both outgoing and return shipping charges as well as any strorage or re-stock fees. In the event the freight carrier or Glam Furniture, LLC is not able to reach you within a reasonable window of time (4 to 5 days) to schedule a delivery appointment per the contact information provided, you be responsible for both out going and return shipping charges plus any storage charges the carrier may impose as well as return shipping and any re-stocking fees. Outgoing and return shipping charges can not be refunded for any reason with the exception of damaged or defective merchandise. Customer Return Policy for Damaged Product. Does not include bedding. Reference below for bedding returns.In the unlikely event manufacturing defects are present upon arrival, we require photos and written details within 48 hours of delivery. Glam Furniture reserves the right to have the piece inspected, repaired and brought back to the manufacturer's standards at our expense. We have a program established to do this by sending the piece to a furniture medic or back to the manufacturer for a repair/rebuild. If the manufacturer determines the piece cannot be repaired to new, you have the right to be reimbursed for your purchase or have another piece rushed at no additional charge and shipped out to you as soon as possible. Customer Policy for Bedding Returns must be made within 30 days of shipping Product must be in re-saleable condition You must secure a Return Authorization from Glam Furniture LLC before returning product. Unauthorized returns will be refused There is a 25% re-stocking fee on all Quick-Ship product.
If you have any questions at all regarding the above terms, please contact customer service customerservice@glamfurniture.com or call 256-489-4644. |
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